Terms & Conditions

Contacts

THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats
44 Sandwich Road,
St Andrews,
Hamilton
lucy@naturalnzpetfood.co.nz

We are a New Zealand owned business for trading/registration purposes

Returns

If for some reason you are not happy with your purchase, please get in touch with us right away so we can arrange a return.

For a general return, you must have contacted us within 3 days, and the products must be unwashed, unused and in original packaging. You will receive a full refund in the form of store credit (excluding postage) to use online at THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats .

We understand that sometimes the colours and details may vary from the product photography to the product as you see it when you get it, but we try our best to match the colours. So please use the product photography as a reference as settings on every computer can alter the actual colour. Returns for discrepancy in colour will be considered as a ‘change of mind’ and our standard refund policies apply.

Please note: There are no refunds, exchanges or credit notes on sale items.

Orders

THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats offers products for sale that are in stock and available immediately. However, from time to time we may be waiting for deliveries from our suppliers. This means our delivery times are subject to change. If you have ordered a product and we are waiting for delivery we will prioritize your purchase. We will inform you immediately so that you are aware of the delay.

Delivery

THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats offer overnight delivery to described areas of New Zealand and longer term deliver to other parts.

Pricing

All pricing on our website is in $NZD.

Cancellation (Subscribed Services/Products)

The cut off point for a subscribed product is 7 days before the next payment cycle..

Privacy

Your privacy is important to us – we only collect and keep information that you provide to us that is essential in completing a successful transaction.

Payments are handled by our payment partners and your details and card details are not stored on this site.

By ordering off THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats, you give us permission to contact you with any promotional emails, sale offers and new products. However, you may opt out of any electronic mailing services with ease.

Intellectual Property

THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Payment

We accept payment through Debit/Credit cards and PayPal. PayPal is a trusted secure payment service. We do not store or see any of your secure details.
We also accept Bank Deposit (NZ ONLY) – Please choose the ‘Bank Deposit’ option on the payment page, and we will send through our bank account details for deposit.